Our Company
Founded in 1977, AnswerLIVE™ was built on the
principles of our founder, Don Anderberg, who
believed in giving the finest quality and professionalism
to every customer, every time. We have over 2,500
satisfied clients across
North America in many industries, and our average client has been with
us for over seven years. Although we are
large enough to provide you with outstanding reliability
and professionalism, our many call centers throughout
the country are all small operations, giving you
the attention, friendliness, flexibility and accessibility
of a small business.
We are fully aware that, to your callers, we
are your business, and because of this
your business relies on us. Our
number one priority is that you are never embarrassed
in front of a client, and that you never miss
a call. Our telephone agents are highly-trained professionals, and with our state-of-the-art
redundant technology platform, everything
possible is done to ensure our system never goes
down.
We offer the most comprehensive portfolio of services
in the industry, so no matter what you might need
in the future, you can rest assured you won't
have to go somewhere else. Likewise, we are always
eager to work with you to develop new services
or tailor existing services to your specific needs.
At AnswerLIVE™, we are the business behind your
business, always at your service, 24/7. Give us
a call at , and let us show you how we can serve you.
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Our People
At AnswerLIVE™, the most important members of
our team have always been our telephone agents, especially since your callers will typically think they are your employees.
Our agents are trained professionals, and on average,
have been with us over four years. They are
bright, well-spoken, and fully competent. They
are who your callers will be speaking to, and
therefore your employee as far as your callers
are concerned. We fully understand how important
they are to your image, and everything possible
is done to make sure they present a positive image
to your customers.
Our Board Director, DeWitt Alexandre, has over 35 years of experience in high finance and is currently managing director of a prominent Wall Street brokerage house. Besides his successful business career, Mr. Alexandre finds time for extensive volunteer work in the fields of athletics and child development.
Our Board Director, Peter Olsen, has over 25 years experience in accounting and finance, and is a partner in the prestigious accounting firm Olsen & Thompson. In addition to his extensive community service, he also holds seats on the Boards of Directors of such institutions as the Philadelphia Trust Company and the Somerset Hills YMCA.
Our Board Director, Martin Speroni, has a BS in management from Old Dominion University and an MBA from Columbia University. Martin
has extensive experience and knowledge as both a financial analyst and a trader in fixed income securities.
Our President, David Rodgers, earned his BA in management from Boston University, and received his MBA summa cum laude from Purdue University in 1991. Having grown up in a small family business, David has over fifteen years of experience in telecommunications and business services.
Our Treasurer, William Robertshaw has been in the answering service business for over 30 years and has extensive ownership interests throughout the industry. Mr. Robertshaw also serves as a Director on AnswerLive's Board of Managers.
Our Director of Operations, Jane Dorosh has 18 years experience in the answering service industry. After managing Town Line TAS Inc in Connecticut for many years, Jane started a telecommunications consulting firm working for various companies throughout the United States. Jane provided training and support in a wide range of topics covering technology, billing, operations, customer service and reporting. Jane is well known and respected in the industry.
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Our Technology
The first priority of our technology platform
is reliability. We have a leading (not bleeding)
edge national network, built by the leaders in
the industry and with a proven and unparalleled
track record. Our dual, mutually supporting hub stations have reinforced,
purpose-built shelter designed to withstand virtually any
disaster. Each is
fully redundant, with backup generator power
in case of an outside power failure and fully
diversified telecom connections to mitigate circuit
outages. In the extremely unlikely event of a catastrophic failure of both hubs, we have a rigorous, comprehensive disaster
plan to get everyone back on the air as quickly
as humanly possible.
Moreover, our national network means that if a local or regional call center goes down, your calls will
be re-routed to another call center, practically
eliminating any disruption.
Beyond reliability, our platform provides our
telephone agents with all the information they
need to answer your calls as members of your business,
without any pauses or clumsiness. You will receive
your messages in a clean, convenient format in
whatever form (e.g. email, pager, phone) you want
them. Likewise, your invoices are clear and concise, with all the information you
need to know exactly what you're paying for.
We have the capability to record calls, and
the digital recording can be sent to you via email
or played for you over the telephone. This can
often protect you from false accusations and complaints,
be used to verify sales, and is an excellent way
to check our quality.
We are also fully web integrated, so our agents
can have access to your website to provide information
to callers or input orders.
Everything about our technology platform is designed
around you, just like the rest of our business.
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