24/7/365 Live Answering After Hours Service
We’re always open – nights, weekends and holidays – so you don’t need to be. Losing one customer to a competitor adds up. Our 24/7 after-hours service is included in ALL packages at no extra cost. Never lose that one customer. Combine this service with our integrated voicemail or flexible message delivery Need emergency call dispatching? We can do that too.
Customer Service & Help Desk Services
At AnswerLive, you get more than a traditional support desk. We provide your customers with professional help desk support that deliver on the high expectations that your customer expects from a great business. We can act as a single point of contact that helps connect your customer to the right person for solution to any incident.
Virtual Receptionist Services
AnswerLive's virtual receptionist service can make for a cost-effective solution if you are short on time, space or money for your company. We offer the most affordable prices in the industry for our professional answering services. Your calls will never be placed on hold again!
On-Call Scheduling Services
Don't waste your time sifting through file cabinets or spreadsheets. Let AnswerLive help you get organized with your on-call schedules in a flash! Industries such as property management, healthcare, HVAC, plumbing, electrical, utilities and waste services, restoration, construction and cleaning services and legal need turnkey solutions to on-call scheduling to make sure their short notice doesn't leave them with less business.
Appointment Taking Services
If you are a small business owner, it's likely you don't work a 9 to 5. It's the same for others who might be too busy to schedule an appointment during normal business hours. AnswerLive can take care of your appointment scheduling services for you. Local businesses that use our appointment scheduling services include counseling clinics, tax services, chiropractors and massage clinics.
Live Transfer (Call Patching) Services
Give your customers availability at any time of the day with our virtual receptionist! Why hire a receptionist when you can get one to make critical decisions for you at a low cost. AnswerLive's staff has the ability to make critical decisions, reach you via your preferred method and even answer basic questions. It's an extension of your business. This service is offered with no hidden fees, and we take care of your business needs 24/7/365.
Sales/Order Processing Services
Acquiring customers is just part of the sales process; Fulfilling orders and processing returns can be a logistical nightmare if your company is seeing a major spike in sales. Don't lose your customers with one bad experience. Process your customer orders quickly and efficiently with our trained staff.
Data Entry Service
Data is what drives your business decisions – so you want to make sure it arrives quickly and correctly. Don't source overseas for this important function and bypass quality issues. You can get great data entry services in America for a great price with AnswerLive.
Meet Your One Dedicated Account Manager
Account Manager Kim Wold understands that customer support is your biggest concern. We feel the same about our customers. AnswerLive is more than a support team. We assign you one client support specialist like Kim that is fully dedicated to your needs. She has more than a decade of experience in the answering service business, ensuring client demands are satisfied, addressing critical issues and providing support for small businesses.
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AnswerLive provides immediate support and responses with changes/questions/concerns. The company provides quick professional support to our stakeholders. We appreciate the efforts and time in working with our complex program. Thank you, AnswerLive!
AnswerLive Answering Service has provided my company with excellent customer service. Very prompt, polite and professional staff The company provides a very beneficial link between our customers and our company for after-hour support. Can’t say enough great things about the service and the outstanding support provided.
“We have very specific instructions, that change frequently, for the receipt of our messages. The staff at AnswerLive are always patient, kind and attentive to all of our requests. All of our interactions have been pleasant and even our most hurried, last-minute changes are met with professionalism and courtesy.”
“They are reliable and consistently provide excellent service.”
“AnswerLive has provided service for our law firm for many years. Their operators have always been courteous and professional to our callers. AnswerLive understands the importance of every call that comes through our office. They have always been very dependable and very easy to work with.”