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  • 24/7/365 Answering Service For Small Business

    Looking for a flat rate answering service for nights, weekends, holidays? Whether it’s after hours or overflow, your customer experience can make or break sales opportunities at your small business.
  • Industry-Best

    It's hard to save on costs and not sacrifice quality. AnswerLive has the BEST pricing available, and we stand by our work. It's why there are NO long-term commitments or contracts.
  • Fast Onboarding & Faster Reporting

    Our customer experience is just as important as yours. Our account managers guide you through the setup process seamlessly – typically in less than four days.
  • Bi-Lingual & Local Answering Services

    Does your small business have Spanish-speaking customers? We offer multi-lingual answering services -- particularly Spanish -- for hospitals, government, and other industries.

Customer Testimonial

Live Answering Service Testimonials

AnswerLive provides immediate support and responses with changes/questions/concerns. The company provides quick professional support to our stakeholders. We appreciate the efforts and time in working with our complex program. Thank you, AnswerLive!

Allied-East, Portland

AnswerLive Answering Service has provided my company with excellent customer service. Very prompt, polite and professional staff The company provides a very beneficial link between our customers and our company for after-hour support. Can’t say enough great things about the service and the outstanding support provided.

Henson Mechanical Services

“We have very specific instructions, that change frequently, for the receipt of our messages. The staff at AnswerLive are always patient, kind and attentive to all of our requests. All of our interactions have been pleasant and even our most hurried, last-minute changes are met with professionalism and courtesy.”

Robert R McGill Air Conditioning

“They are reliable and consistently provide excellent service.”

Dustin Jones Reality

“AnswerLive has provided service for our law firm for many years. Their operators have always been courteous and professional to our callers. AnswerLive understands the importance of every call that comes through our office. They have always been very dependable and very easy to work with.”

Fadduol, Cluff, Hardy & Conaway, PC – Personal Injury Law Firm

How Can Answering Services Help Your Small Business?

  • 24/7 Flat Rate Answering Never lose a potential lead
  • Better Customer Service Increase acquisition and retention
  • Customer Overflow Handle busy seasons and specials
  • Connect with Your Clientele US-based & Spanish– nothing overseas
  • Increase Staff Productivity Focus employees on other tasks

How much is one lead worth? How much is one customer worth over the course of a lifetime?
Often times, the value can’t be quantified in numbers. But gaining a few more leads a month, or closing one or two more accounts per month can have a massive long-term impact on your organization. AnswerLive’s answering service for small business knows that each opportunity is important. See for yourself why the most affordable flat rate answering service is designed to lift your small business customer service to stay up with the competition.

Never Miss An Important Moment. Startel Secure Messaging.

The Startel Secure Messaging Plus application is a safe way to send and receive HIPAA-compliant text messages.

The sender’s text is fully configurable and can determine the length of message life within a 30-day period. Content is always encrypted.

Features include receipt notifications, remote wipe, voice and image attachments, and auto-expire messaging.

You may notice the SM+ app for Android has a fresh, new look. All the same great features are still there, and are easier to use than ever. The app has been overhauled to take advantage of the latest security features of the Android platform, and to provide an improved user experience. The result is an SM+ that feels current and works better than ever, but should still be familiar to your clients that already use it every day.

Live Answering Service Industry Expertise: More Than 30 Years and 2,500+ Companies. Spark Your Customer Service!

63% of consumers will stop using a company based on a negative call center experience
72% of callers hang up instead of leaving a voicemail
75% increase in profitability can be earned by just a 5% increase in customer retention

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Did You Know:

Running a small business is never a 9-to-5 job in this day and age. Potential consumers and clients alike are looking for your product or service, and won’t wait until business hours. In the age of digital, many companies are expected to be available 24/7. That’s where AnswerLive Answering Services comes in.

How Much Is One Customer Worth?

The lifetime value of one customer can vary widely from industry to industry, based on how often they will return to your business to how many referrals they give you. But if making yourself available for more hours each day guarantees you’ll get what you pay for in AnswerLive’s monthly service plans, which start for as little as $65/mo.

Affordable Answering Services for Small Business

Don’t pay more for answering services than you need. Our team is experienced and trained with more than 30 years in the live answering service business, and geared toward providing affordable answering services to small businesses. Spark your customer service today with a two-week FREE trial.

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