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24/7/365 Live Answering ServiceNights, weekends, holidays. Whether it’s after hours or overflow, your customer experience can make or break many sales.
PricingAnswerLive has plans for large and small business. We also offer customized options to scale for any company’s needs. There are NO long-term commitments or contracts.
Fast Onboarding & Faster ReportingAt AnswerLive customer experience is just as important as yours. Our live answering service account managers can guide you through the seamless setup process in less than one week.
Bi-Lingual & Local Answering ServicesWe offer multi-lingual answering services, particularly Spanish, for hospitals, government, and other industries. With five U.S.-based locations, the AnswerLive Helpdesk is never too far.
AnswerLive provides immediate support and responses with changes/questions/concerns. The company provides quick professional support to our stakeholders. We appreciate the efforts and time in working with our complex program. Thank you, AnswerLive! – Allied East Portland
AnswerLive Answering Service has provided my company with excellent customer service. Very prompt, polite and professional staff The company provides a very beneficial link between our customers and our company for after-hour support. Can’t say enough great things about the service and the outstanding support provided.
“We have very specific instructions, that change frequently, for the receipt of our messages. The staff at AnswerLive are always patient, kind and attentive to all of our requests. All of our interactions have been pleasant and even our most hurried, last-minute changes are met with professionalism and courtesy.”
“They are reliable and consistently provide excellent service.”
“AnswerLive has provided service for our law firm for many years. Their operators have always been courteous and professional to our callers. AnswerLive understands the importance of every call that comes through our office. They have always been very dependable and very easy to work with.”
Answering Service Industry Expertise: More Than 30 Years and 2,500+ Businesses.
Medical/DentalMost medical and dental services use live answering services in some capacity. When your patients can’t reach you, you lose business and recommendations. Emergencies can happen anytime. AnswerLive is HIPAA compliant!
TradespeopleMost home issues arise outside of regular business hours. Don’t lose customers to other electricians, plumbers or HVAC companies that are better equipped with a live answering service.
Legal/FinancialFor clients involved in accidents and wrongful death suits. Our live answering service for legal helps you manage your time without the hassle of bogging down your own work.
Property ManagementStay on top of your tenants demands to help save time, money, and keep your business reputation sparkling with AnswerLive's answering service for property management.
Utilities & Waste ServicesAre you responsible for municipality infrastructure or waste management? You know what can go wrong — often at the worst times. Get live answering services for utility & waste services.
Small BusinessDon’t let a small staff hinder your small business. Compete with larger entities by using us as an extension of your own. Schedule appointments, take care of overspill work, and more with our answering service for small businesses.
Cleaning Services & RestorationA missed call is a major missed opportunity in cleaning & restoration. Disasters can happen anytime, anywhere. Don't miss a call with our live answering services for cleaning & restoration.
Employee Call-Off/Attendance LineYou’ll never worry about how you’ll access your messages – and you can customize it to your specifications. Get AnswerLive's employee call-off and attendance line services.
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Did You Know:
“Recent research from well-known analyst firm Forrester confirmed that voice is still the most widely used customer service channel, with 73% of customers calling into call centers to address concerns, rather than using other communication methods. Despite the overwhelming use of call centers, many organizations are still living in the dark ages when it comes to customer service, and when call center operations are suffering — so are sales.” (Forbes)
“A 5% increase in customer retention can increase your profitability by 75%.” (Bain & Co.)
“63% of consumers will stop using a company’s products or services based on a negative call center experience, and 86% were more likely to stop using the company if their experience with the customer representative was negative.” – Industry Publication