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What Makes A Great Answering Service For Doctors?

Looking for a doctor’s answering service that is HIPAA compliant? Answer Live’s entire staff and our Startel® Secure Messaging platform that and more!

When it comes to answering services for doctors offices and medical facilities, quality is the most important attribute. Your patients rely on you for their most important life asset – their health. AnswerLive has the experience and technology to provide answering services that your practice deserves.

What Makes For A Quality Medical Answering Service?

Are you seeing too many cost overages, dealing with outdated technology or running into too many mistakes with your current answering service provider?

Do you have a receptionist, but the call volume is too high and you are tired of taking after-hours calls?

AnswerLive has more than three decades of experience in working with doctors office answering services. With that experience, we bring a number of advantages:


Each doctor’s office and medical facility has its own process. How your patients and employees are communicated with are the most important aspect of it. Our experienced staff can integrate with this process seamlessly. We understand the needs of different types of facilities, and customize our operations based on what you need.

We have experience serving in a variety of medical practices, including:

  • Internal medicine
  • Pediatrics
  • Ophthalmology
  • Urology
  • Orthopedics


Our Startel Secure Messaging is HIPAA compliant as well, so whether you need information through telephone, email, text message or another platform, you’ll see it appear safely, securely and on-time.


answering service for doctors

Accuracy is a make-or-break issue for any doctor’s answering service. Our staff is entirely based in the U.S., and has a low customer-reported error rate. This comes from nearly four decades of answering phones for doctors and physicians.

Our technology is fully redundant, and all records of our after-hours calls are available via our client services portal in real time. Likewise, we offer secure messaging via voicemail, fax, text message and email.


AnswerLive’s round-the-clock service can do much of what your receptionist can do. If you have low call volume, you may not need a full-time employee answering your calls.

If your volume is steady and you require the physical presence of a receptionist, you still may need overflow and after-hours answering to ensure your patients are taken care of.

AnswerLive services for doctors and physicians ensures:

  • Low cycle time
  • Immediate scheduling
  • Affordable monthly rates
  • Fast nurse callbacks
  • Quick response times

On-Call Scheduling and Attendance Line Services

Few, if any, industries require supreme organization over your staff more than medical. If you have staff on call, you need to make sure that they are alerted promptly, along with your management.

AnswerLive is in compliance with the Family Medical Leave act, and understands your needs to save time and effort when it comes to knowing exactly who is on call and when, and have your supervisors notified immediately.

Looking for answering services for doctors and physicians? AnswerLive has you covered at some of the best rates in the industry. Contact us today!