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What Makes A Great Answering Service For Doctors?

Looking for an answering service for doctors that is HIPAA compliant? Answer Live’s entire staff and our Startel® Secure Messaging platform that and more!

When it comes to an answering service for doctors offices and medical facilities, quality is the most important attribute. Your patients rely on you for their most important life asset – their health.

AnswerLive has the experience and technology to provide answering services that your practice deserves.

What Makes For A Quality Medical Answering Service?

Are you seeing too many cost overages, dealing with outdated technology or running into too many mistakes with your current answering service provider?

Do you have a receptionist, but the call volume is too high and you are tired of taking after-hours calls?

AnswerLive has more than three decades of experience in working with doctors office answering services. With that experience, we bring a number of advantages:

“When they came to meet with us, they brought their management team, their supervisors, and the individuals who worked on the call schedule. It felt like they were going above and beyond to answer any questions we had, which made us feel important. We haven’t regretted our decision to switch over to them.”


Each doctor’s office and medical facility has its own process. How your patients and employees are communicated with are the most important aspect of it. Our experienced staff can integrate with this process seamlessly. We understand the needs of different types of facilities, and customize our operations based on what you need.

We have experience serving in a variety of medical practices, including:

  • Internal medicine
  • Pediatrics
  • Ophthalmology
  • Urology
  • Orthopedics


Our Startel Secure Messaging is HIPAA compliant as well, so whether you need information through telephone, email, text message or another platform, you’ll see it appear safely, securely and on-time.


answering service for doctors

Accuracy is a make-or-break issue for any doctor’s answering service. Our staff is entirely based in the U.S., and has a low customer-reported error rate. This comes from nearly four decades of providing an answering service for doctors and physicians.

Our technology is fully redundant, and all records of our after-hours calls are available via our client services portal in real time. Likewise, we offer secure messaging via voicemail, fax, text message and email.


AnswerLive’s round-the-clock answering service for doctors can do much of what your receptionist can do. If you have low call volume, you may not need a full-time employee answering your calls.

If your volume is steady and you require the physical presence of a receptionist, you still may need overflow and after-hours answering to ensure your patients are taken care of.

AnswerLive services for doctors and physicians ensures:

  • Low cycle time
  • Immediate scheduling
  • Affordable monthly rates
  • Fast nurse callbacks
  • Quick response times

On-Call Scheduling and Attendance Line Services

Few, if any, industries require supreme organization over your staff more than medical. If you have staff on call, you need to make sure that they are alerted promptly, along with your management.

AnswerLive is in compliance with the Family Medical Leave act, and understands your needs to save time and effort when it comes to knowing exactly who is on call and when, and have your supervisors notified immediately.

Our Core Values: Professional. Prompt. Communicative. 

One thing a good doctor’s answering service does for its clientele is to take an important task off the practice’s shoulders, but understand that it’s not forgotten.

As the first line of contact with patients and their families, this task is seemingly easy to perform at a baseline level, but it requires a great degree of tact, expertise, and personalization depending on what type of practice we are answering for. 

AnswerLive works hand in hand with your practice on a number of level of calls. We can keep track of who is on call and for when. Non-urgent calls can be delivered at a time of your choosing. Immediate responses are forwarded to a service of your choosing. We can even place a direct call to your doctors when deemed necessary.

Adherence To Your Service Standards

  • We ask the appropriate questions.
  • We work hard to route calls to the appropriate channels.
  • We emphasize customer service on the client side.
  • We create and foster a personable and reliable atmosphere with families.

What Are Your Goals?

This is what we prioritize and tailor our services to. We are in the relationship business, as are you. Let’s find a goal we can help you achieve to increase the perception of your patient and client services. 

“I’m most impressed with how efficient and reachable they are. Their team is easy to get ahold of. Never have I had to wait a long time on the phone in order to reach someone. They answer my questions quickly and in my business that’s not always the case — it’s a breath of fresh air.”

Offering Crisis Support and Shift Coverage For All Doctors Offices

Do you have to deal with unconventional situations that arise out of nowhere? We can help mediate and build the bridge? Let us help you with crisis support and shift coverage services. 

Looking for answering services for doctors and physicians? AnswerLive has you covered at some of the best rates in the industry. Contact us today!

Half the Price And A FREE Trial

Would you like to know if our doctors answering services are right for you? Or maybe you just aren’t sure if an answering service would help your business in general. That’s why we want you to give us a try. AnswerLive offers a 14-day FREE trial of our services. The lightning-fast on-boarding happens in less than one week. There are NO contracts to sign!

Get All Of The Features At A Lower Cost

If you have a multi-lingual speaking customer base, we have that covered. Need to integrate our answering service with voicemail or message delivery? Do local or toll-free numbers make a difference? You don’t need to reach for the biggest, most expensive answering service to make this a reality for your small business.

24/7 Live Customer Support — For Your Customers and Your Doctor’s Office

As an answering service that never closes, your support needs might need met in the middle of the night. We have a dedicated account manager on staff 24/7 to address any needs with our voice or messaging services you might have, so it can get resolved quickly.

A Variety of Answering Service Options

AnswerLive’s expertise in small business spans nearly three decades. With four locations across the United States, we’re never far. We offer a wide range of answering and messaging services, including:

  • 24-hour answering services
  • Customer service and help desk
  • Virtual receptionist
  • On-call scheduling
  • Appointment taking
  • Live transfer and call patching
  • Sales and order processing
  • Data entry

Looking for a quality physicians answering service on the West Coast? Check out our sister company here!

Don’t Miss That One Customer…Get The Message!

One new customer could be worth 10, so you don’t want to take your leads all the way to your business and then miss your opportunity just because you were out of the office! You can integrate any of our services with our voicemail or flexible message delivery to see your contacts in real time, any time of the day, any day of the week.

Three Decades of Industry Expertise Geared Toward Small Business

AnswerLive has been serving small businesses in many industries, including service, retail and more for a long time. So if it’s your business that needs an extra hand, we’ve probably had experience in it before.

  • Property Management & Real Estate
  • Medical & Dental
  • Legal & Finance
  • HVAC
  • Plumbers
  • Other Home Services – Garage/Windows/Doors/Siding
  • Construction & Contractors
  • Cleaning Services & Restoration
  • Utilities
  • Waste Management Services

More than 2,500 customers tell the tale of our expertise in industries that require a round-the-clock cycle of work. Our success hinges on your company’s success – whether it’s providing the customer with the right information or transferring them to the right person at the proper time. Try AnswerLive to spark your customer experience today!